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NSW energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Electricity
Distributor Distribution Zone (areas served) Map NMI prefixes 24 Hours Fault Numbers General Number
Essential Energy (formerly Country Energy) https://www.essentialenergy.com.au/ Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst, Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga. Map 400, 420, 440, 450 13 20 80 13 20 80
Ausgrid (formerly Energy Australia) www.ausgrid.com.au Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry, Merriwa, Nelson Bay, Scone and Waterfall. Map 410 13 13 88 13 13 65
Endeavour Energy (formerly Integral Energy) www.endeavourenergy.com.au Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown, Campbelltown, Liverpool, Parramatta, Penrith and Wollongong. Map 431 13 20 80 13 23 91
Gas
Distributor Distribution Zone (areas served) 24 Hours Fault Numbers General Number
Central Range System Tamworth

1800 676 300

132 771

131 909

 (02) 6761 5522
Jemena Gas Network (NSW) Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW 131 909 1300 137 078
Wagga Wagga Gas Distribution Network Wagga Wagga

Faults: 1800 898 220

Leaks: 1800 GAS LEAK

 1300 001 001

VIC energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Electricity
Distributor Website 24 Hours Fault Number General Number
Jemena Electricity www.jemena.com.au 13 16 26 1300 131 871
United Energy www.ue.com.au 13 20 99 1300 131 689
Citipower www.powercor.com.au 13 12 80 1300 301 101
Powercor https://www.powercor.com.au/ 13 24 12 13 22 06
AusNet Services www.ausnetservices.com.au

13 17 99

Life Support: 1800 818 832

 1300 360 795
Gas
Distributor Website 24 Hours Fault Number General Number
Australian Gas Network www.australiangasnetworks.com.au

Faults: 1800 898 220

Leaks: 1800 GAS LEAK

 1300 001 001
Multinet Gas www.multinetgas.com.au/safety 132 691 1300 887 501
AusNet Services www.ausnetservices.com.au

13 67 07

Life Support: 1800 818 832

 1300 360 795
Powercor https://www.powercor.com.au/ 13 24 12 13 22 06

ACT energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Electricity
Distributor Distribution Zone (areas served) 24 Hours Fault Number General Number
Jemena Electricity Most of the ACT 131 093 132 386
Essential Energy A small portion of the ACT, plus Queanbeyan 132 080 132 391
Gas
Distributor Distribution Zone (areas served) 24 Hours Fault Number General Number
Australian Gas Network www.australiangasnetworks.com.au

Faults: 1800 898 220

Leaks: 1800 GAS LEAK

 1300 001 001
Evoenergy All of the ACT 131 909 132 386

QLD energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Electricity
Distributor Distribution Zone (areas served) Map NMI prefixes 24 Hours Fault Number General Number
Energex (www.energex.com.au) South East Queensland stretching from the NSW border in the south to Gympie in the north. This includes the major population areas of Brisbane, the Gold and Sunshine Coasts, Ipswich, Redlands, Logan and Moreton Bay. Map 31,QB 13 62 62 13 12 53
Ergon (www.ergon.com.au) All other areas, regional Queensland from coastal and rural areas to the remote communities of outback Queensland and the Torres Strait Map 13 22 96 13 10 46
Gas
Distributor Distribution Zone (areas served) 24 Hours Fault Number General Number
Allgas South of the Brisbane River, South Coast, Toowoomba & Oakey 1300 763 106 07 3215 6600
Australian Gas Network

Faults: 1800 898 220

Leak: 1800 GAS LEAK

 1300 001 001

SA energy faults & emergencies

Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area.

Electricity
Distributor Website 24 Hours Fault Number General Number
SA Power Networks www.sapowernetworks.com.au 13 13 66 13 12 61
Gas
Distributor Website 24 Hours Fault Number General Number
Australian Gas Networks https://www.australiangasnetworks.com.au/

Faults: 1800 898 220

Leaks: 1800 GAS LEAK

 1300 001 001

Energy and Water Ombudsman NSW (EWON)

Mail: Reply Paid 86550 Sydney South NSW 1234

Freecall: 1800 246 545

Freefax: 1800 812 291

Email: complaints@ewon.com.au

Web: www.ewon.com.au

Energy and Water Ombudsman Queensland (EWOQ)

Mail: PO Box 3640, South Brisbane QLD 4101

FFreecall: 1800 662 837

Fax: (07) 3087 9477

Email: complaints@ewoq.com.auor info@ewoq.com.au

Web: www.ewoq.com.au

Energy and Water Ombudsman South Australia (EWOSA)

Mail: GPO Box 2947, Adelaide SA 5001

Freecall: 1800 665 565

Freefax: 1800 665 165

Web: www.ewosa.com.au

Energy and Water Ombudsman Victoria (EWOV)

Mail: Reply Paid 469, Melbourne VIC 8060

Freecall: 1800 500 509

Freefax: 1800 500 549

Email: ewovinfo@ewov.com.au

Web: www.ewov.com.au

Energy and Water Ombudsman Western Australia (EWOWA)

Mail: PO Box Z5386, St Georges Terrace, Perth WA 6831

Phone: (08) 9220 7588 or 1800 754 004

Fax: 08 9220 7599

Email: energyandwater@ombudsman.wa.gov.au

Web: www.ombudsman.wa.gov.au/energyandwater

Energy and Water Ombudsman Australian Capital Territory (ACT Ombudsman)

Mail: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

Phone: (02) 6276 3773

Web: https://www.ombudsman.act.gov.au/home