To be eligible, you must:

be a resident in NSW;

be a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence; and

hold an eligible concession card (see below)

$285 (excl GST) / $313.50 (incl GST) per year

OR 78.08c (excl GST) / 85.89c (incl GST) per day

Electricity

Pensioner Concession Card (PCC) issued by SA/DVA

SA Health Care Card (HCC)

Department of Veterans Affairs Gold Card (DVA) marked with War Widow or War Widower Pension; Totally and Permanently Incapacitated (TPI); or Disability Pension

You can add your concession card details via your My Account. Alternatively, you can provide your details over the phone or via email - Contact Us

For more information and to check your eligibility go to the NSW Energy Rebates webpage.

To be eligible, you must:

be a resident in NSW;

be a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence; and

hold an eligible concession card (see below)

$110 (excl GST) / $121 (incl GST) per year

OR 30.13c (excl GST) / 33.15c (incl GST) per day

Natural gas

Pensioner Concession Card (PCC) issued by SA/DVA

SA Health Care Card (HCC)

Department of Veterans Affairs Gold Card (DVA) marked with War Widow or War Widower Pension; Totally and Permanently Incapacitated (TPI); or Disability Pension

If you have electricity with a valid concession card we will automatically apply this to your gas account.

If you only have a gas account, you can add your concession card via MyAccount

For more information and to check your eligibility go to the NSW Energy Rebates webpage.

Those eligible for the Federal Government’s Family Tax Benefit A or Family Tax Benefit B.

To be eligible, you must:

be a resident in NSW;

be a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence, or a person to act on behalf of the customer, or the retailer; and

have been assessed by SA as being eligible for the Family Tax Benefit A or B during the financial year immediately preceding the financial year in which an application for this rebate is made and have received a payment of said Family Tax Benefit in respect of that eligibility

$180 (excl GST) / $198 (incl GST) per year

If you receive the Low Income Household Rebate, the Family Energy Rebate is capped at $20 (excl GST) / $22 (incl GST).

Electricity

You can apply online using the NSW Government’s Family Energy Rebate online application form.

Visit the NSW NSW Energy Rebates webpage. You can check your eligibility while you’re there.

To be eligible, you must:

be a resident in NSW;

be a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence where approved life support equipment is used by a person living at that same address; and

submit a valid application signed by a registered medical practitioner (who is not the applicant) to verify that the use of the approved life support equipment is required at your principal place of residence

This depends on the type of machine you use.

Electricity

To register for the Life Support Rebate:

1.Download and complete the Life Support Rebate Application Form (PDF 177 kB)

2.Ask your doctor to sign the form and confirm that you need the equipment.

3. Send the completed form to us by: Email: customerservice@discoverenergy.com.au Post: PO Box 665 North Sydney NSW 2059

4.You'll need to keep your application up to date by sending us a new form every two years.

Visit the NSW Government’s NSW Energy Rebates webpage.. You can check your eligibility while you’re there.

To be eligible, you must:

be a resident in NSW;

be a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence where approved life support equipment is used by a person living at that same address; and

submit a valid application signed by a registered medical practitioner (who is not the applicant) to verify that a person living at the residence has an inability to self-regulate body temperature as defined on page 7 of the Medical Energy Rebate form below; and

holds a valid concession card

$285 (excl GST) / $313.50 (incl GST)

Electricity

Pensioner Concession Card (PCC) issued by SA/DVA

SA Health Care Card (HCC)

Department of Veterans Affairs Gold Card (DVA)

To register for the Medical Energy Rebate:

1.Download and complete the Medical Energy Rebate form (PDF 359 kB), which includes having the form signed by a medical practitioner (who is not the application) who has been treating the applicant for at least three months

2.Send the completed form to us via: Email: customerservice@discoverenergy.com.au Post: PO Box 665 North Sydney NSW 2059

Visit the NSW Government’s NSW Energy Rebates webpage.. You can check your eligibility while you’re there.

Primary account holders whose principal place of residence is in NSW, who have an outstanding debt on an open account, and who the EAPA Provider has assessed as being financially disadvantaged or experiencing difficulty in paying their energy bill owing to a crisis or emergency situation

up to a maximum of $400, in $50 denominations

Electricity and natural gas

EAPA vouchers are distributed to electricity and gas customers by a range of community welfare organisations (CWO).

To find your nearest CWO, visit the NSW Government’s EAPA Assistance webpage or call Service NSW on 13 77 88.

EAPA applications can take several weeks to process and will culminate in an assessment of your situation to verify your eligibility. As EAPA Providers are unable to provide assistance if your account has been paid in full, please Contact Us to put a temporary hold on your account to prevent payment by direct debit while we await your assessment.

The rebate is for independent self-funded retirees only. A household can only receive one Seniors Energy Rebate each financial year even if more than one eligible person lives at the same address

To be eligible, you must:

be a resident in NSW;

e a residential or on-supply customer with your name on the electricity account for supply to your principal place of residence where approved life support equipment is used by a person living at that same address; and

old a Commonwealth Seniors Health Care Card issued by SA/DVA

$200 (excl GST) / $220 (incl GST) per year

Electricity

Commonwealth Seniors Health Care Card (HCC) issued by SA/DVA

Visit the NSW Government’s NSW Energy Rebates webpage.

Valid concession card holders who have an active electricity account with Discover Energy.

Everyone’s rebate amount will be different.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow DVA Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Simply add your concession to your account. You can:

add it via your MyAccount

Call us on 1300 658 519

Visit the Victorian Government’s Annual Electricity Concession web page.

Valid concession card holders who have an active gas account with Discover Energy. NOTE: Concession only available over winter period from 1st of May to 31st of October each year

Everyone’s rebate amount will be different.

Natural gas

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Simply add your concession to your account. You can:

add it via your MyAccount

Call us on 1300 658 519

Visit the Victorian Government’s Winter Gas Concession web page.

A gas account holder whose winter gas costs are above $1,612 and holds one of the eligible cards

An electricity account holder whose annual electricity costs are above $3000 and holds one of the eligible cards

If you receive the Life support concession or the Medical cooling concession you will be automatically eligible to receive the Excess gas concession after submitting a completed application form.

17.5 per cent of your winter gas usage and service costs

17.5 per cent of electricity usage and service costs

This concession is calculated after retailer discounts and solar credits have been deducted.

Electricity & Natural Gas

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Both the Annual Electricity Concession and Winter Gas Concession have a yearly rebate cap. Once you have reached the rebate limit for either of these concessions, we will check to see if you need to apply for the Excess Energy Concession and send you an application form.

This is simply an extension to your existing Winter Gas Concession or Annual Electricity Concession.

For more information relating to the Excess Energy Concession, please visit:

Excess Gas Concession

Excess Electricity Concession

Valid concession card holders whose home has a dual element or smart electricity meter.

13% of the controlled load usage charges for your electric hot water or slab heating.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Simply add your concession to your account. You can:

add it via your MyAccount

Call us on 1300 658 519

Visit the Victorian Government’s Controlled Load Electricity Concession web page. You can check your eligibility while you’re there.

Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.

17.5% of electricity charges from 1 November to 30 April - the hottest 6 months of the year.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Download and complete the Medical Cooling Concession form (PDF 153 KB). Further application information is available on the Victorian Government’s Medical Cooling Concession web page.

Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.

Valid concession cardholders who:

17.5% of electricity charges from 1 November to 30 April - the hottest 6 months of the year.

Rely on liquefied petroleum gas (LPG), firewood (special conditions apply) or heating oil for domestic heating, cooking or hot water, or

Access non-mains electricity via an embedded network, or

Rely on a generator

The amount of this rebate depends on the annual cost of each non-mains energy source.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Application information is available on the Victorian Government’s Non-Mains Energy Concession page.

Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.

This rebate is paid by the Department of Human Services.

Valid concession cardholders who don’t use a lot of electricity. If your supply charge is more than your usage charges, you could get a rebate on your electricity bill.

If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.

The concession is based on your usage cost before any solar credits are deducted.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

dd it via your MyAccount

Call us on 1300 658 519

Visit the Victorian Government’s Service to Property Charge Concession web page. You can check your eligibility while you’re there.

Valid concession card holders using an electrically-operated life support machine.

The Life Support Concession can give you a rebate on your electricity bills, equal to the cost of 1,880 kWh of electricity per year. The rebate is calculated using the general domestic tariff of your retailer.

This rebate is paid quarterly.

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

To register for a Life Support Rebate status with Discover Energy:

1.Download and complete the Life Support Concession Form (PDF 4 pages)

2. Ask your doctor to sign it and confirm that you need the equipment.

3. Send the completed form to us by: Email: customerservice@discoverenergy.com.au Post: PO Box 665 North Sydney NSW 2059

Visit the Victorian Government’s Life Support Concession web page. You can check your eligibility while you’re there.

Who may be eligible The Utility Relief Grant Scheme (URGS) helps low-income households who can’t pay their utility account.

You’ll be considered eligible if you’re:

A single income household earning $2,000 or less a fortnight

A dual income household earning $3,038 or less a fortnight

And have also experienced one or more of the following:

A recent drop in income or job loss

You, or someone in your household has experienced family violence

Unexpected high costs for essential items

Your rent or mortgage costs are more than 30% of your total household income.

Up to $650 toward your electricity account and up to $650 toward your natural gas account, once in a 2 year period, if you have both energy types. If you have only electricity you can get the full $1,300 toward this.

Electricity and natural gas

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Valid Department of Veterans Affairs Card (DVA): DVA Gold Card For All DVA Gold Card War Widow A Gold Card TPI DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

Your URGS application must be submitted with a personalised number. Call us on 1300 658 519. Our team can help answer any questions about the Utility Relief Grant Scheme (URGS) and assist you with filling out your application.

We'll supply you with an application form and your own form number, either by:

Sending you a direct link (via sms or email) to fill out the form online or;

Organising an application to be sent by post. Please note this is not preferred by most customers as it takes some time for the form to arrive.

Prior to sending the form to you, we'll fill out what information we have, You'll then need to complete the rest of the form with your own information. Lodge the application with copies of the required documentation via:

Email: urgis.applications@dhhs.vic.gov.au

Post: Utility Relief Grant Scheme, Department of Health and Human Services, Reply Paid 4057, Melbourne Vic, 8060

Or, email your application to customerservice@discoverenergy.com.au and we can submit your application for you.

1. Your details

Make sure you provide your name, address and contact phone number. You’ll also need to indicate what utility services you’re applying for help with.

2. The due date

You must return your completed form by the due date. You'll find this listed on your application form. Remember, the quicker you get your form in, the quicker you could receive financial assistance.

3. Household information

You'll need to include some of your household information. Listing any concession details (if applicable) and your household income.

4. Reason for your application

This is a mandatory section. You need to meet at least one of the four criteria listed in the application form (or see above in "Who may be eligible"). So, please make sure you complete the options that apply to you and include as much information as you can.

5. Documentation

If applying due to decreased income or unexpected expenses you may need to include your last 3 payslips or a bank statement.

If applying due to a family violence situation, a signed statutory declaration or a referral from a community organisation is requested. Should this not we possible, you'll find more options in your application form.

6. Sign and date

Don’t forget to sign and date at the bottom of this page!

Visit the Victorian Government’s Utility Relief Grantand Non-Mains Utility Relief Grant scheme web pages.

People on a low or fixed income.

People on a low or fixed income.

Everyone’s rebate amount will be different.

Electricity

To register for the Energy Bill Concession:

Apply online via the South Australian Government’s household concessions application and update form. (Tap the "Start now" button to launch it.) or

Download the South Australian Government’s Application for Household Concessions form and Email: OR post it to: Concessions Reply Paid 292 Adelaide SA 5001

Visit the South Australian Government’s Energy Bill Concessions webpage. You can check your eligibility while you’re there. or

Call the Department of Human Services (DHS) Concessions SA hotline on 1800 307 758.

The concession is applied directly to your electricity account

People on a low or fixed income, with Sa medical condition that makes it difficult to regulate their temperature.

$241.63 (excl GST) / $265.79 (incl GST) per year

Electricity

Download the South Australian Government’s Medical Heating and Cooling Application form. Complete and sign the form with your medical practitioner.

Submit your form by email to MHC@sa.gov.au

Visit the South Australian Government’s Medical Heating and Cooling Concessions webpage. You can check your eligibility and apply while you’re there.

The Medical Heating and Cooling concession is paid directly to your bank account each quarter.

Households with significant financial difficulties or who:

Receive an energy bill concession from the Department of Human Services (DHS)

AND Have had their electricity disconnected (or are at risk of disconnection)

Up to $400 (excl GST) / $440 (incl GST)

Electricity

If you’re in South Australia and think you meet the criteria, visit a financial counsellor to assess your situation.

Visit the South Australian Government’s financial assistance website

OR Call the Department of Human Services (DHS)'s Concessions SA hotline on 1800 307 758.

The Cost of Living Rebate for Households will go to all residential Queensland customers where electricity is charged separately, and for example, not included as part of the rent.

Customers who receive an electricity bill from their landlord or body corporate are eligible but will need to apply.

Households receiving the Queensland Government’s Cost of Living Rebate for Households will see another one-off payment of $175 towards their upcoming energy bill from 31 August 2022.

Electricity

For households that receive an electricity bill directly, this rebate will be automatically applied to your upcoming bill, you do not need to apply or get in touch with us.

Customers who receive an electricity bill from their landlord or body corporate will need to fill out an application (form 523) for the Cost of Living Rebate for Households.

Valid concession card holders

Electricity

$338.355 (excl GST) / $372.1905 (incl GST) per year

OR 0.927 (excl GST) / $1.0197 (incl GST) per day

Natural gas

73.438 (excl GST) / $80.7818 (incl GST) per year

R 0.2012 (excl GST) / $0.22132 (incl GST) per day

Electricity and natural gas

Pensioner Concession Card (PCC)

Department of Veterans Affairs Card (DVA)

Queensland Seniors Card (QSC)

Add your concession card to your account via MyAccount

Visit the Queensland Government’s Electricity and Gas Rebates web page. You can check your eligibility while you’re there.

Valid concession card holders

$338.355 (excl GST) / $372.1905 (incl GST) per year

OR 0.927 (excl GST) / $1.0197 (incl GST) per day

Electricity

Health Care Card (HCC)

ImmiCard for Asylum Seekers

Add your concession card to your account via MyAccount

Please call 1300 658 519 to add an ImmiCard

Visit the Queensland Government’s Electricity and Gas Rebates webpage. You can check your eligibility while you’re there.

The Home Emergency Assistance Scheme helps low-income households pay their current electricity or natural gas bill when they face a short-term financial crisis or an unforeseen emergency.

One-off payments of up to $720 to use towards you electricity or natural gas accounts, once every 2 years.

Electricity and natural gas

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Department of Veterans Affairs’ Gold Card (DVA)

Call us on 1300 658 519 and ask about Home Energy Emergency Assistance (HEEA). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme.

Visit the Queensland Government’s Home Energy Emergency Assistance Scheme webpage directly. You can check your eligibility while you’re there.

You can check your eligibility, and register for the concession, on the Queensland Government’s Electricity Life Support web page

For the most up to date details of rebate amounts, see the Queensland Government’s Electricity Life Support web page

Electricity

The Queensland Government manages and pays this concession directly.

Register your life support equipment with us

If you do have life support equipment, let us know. We'll tell your distributor to make sure they tell you about any planned power outages.

To register your life support equipment:

1.Call us on 1300 658 519 to request a Medical Confirmation Form.

2.Ask your doctor to sign it and confirm you need the equipment.

3.Send the completed form to us by: Email: customerservice@discoverenergy.com.au Post: PO Box 665 North Sydney NSW 2059

The Queensland Government’s Electricity Life Support web page

People with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.

$372.21 (incl GST) per year

Electricity

Pensioner Concession Card (PCC)

Health Care Card (HCC)

To register for the Medical Cooling and Heating Electricity Concession Scheme, either: Call 13 74 68 OR download the Medical Cooling and Heating Concession Scheme (PDF 312 kB) ,complete the form on pages 3 to 6, and send it to:

Concession Services

Smart Service Queensland

PO Box 10817 Adelaide Street

Brisbane QLD 4000

Visit the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme webpage. You can check your eligibility while you’re there.

Valid concession card holders. This rebate only applies to electricity, gas and water supplied to your primary residence.

$750 (excl GST) / $825 (incl GST) per year

OR 95.52c (excl GST) / $1.05 (incl GST) per day from 1 November to 31 May (Summer)

AND $3.58 (excl GST) / $3.94 (incl GST) per day from 1 June to 31 October (Winter)

This concession appears on your electricity bill but helps with your electricity, gas and water bills.

Pensioner Concession Card (PCC)

Health Care Card (HCC)

Department of Veterans Affairs Card (DVA)

Rebate is automatically applied when your valid concession is added via MyAccount

Persons receiving treatment from a home dialysis machine, or their parents/guardians.

$1,200 (excl GST) / $1,320 (incl GST) per year

OR $3.29 (excl GST) / $3.62 (incl GST) per day

Electricity

Concession card not required

To register for the Home Haemodialysis Rebate, you need to show:

You’re the registered owner or joint owner of the property.

The person receiving treatment, if that isn’t you, lives with you.

You also require a letter from a medical practitioner or professional confirming you are:

Receiving treatment from a home dialysis machine; or

The parent or guardian of a person receiving treatment from a home dialysis machine.

If you’re eligible for the Home Haemodialysis rebate, you’re also eligible for the Life Support Rebate.

Visit the ACT Government’s Home Haemodialysis Rebate page. You can check your eligibility while you’re there.

Life Support Rebate

In 2019-2020:

$128.00 (excl GST) / $140.80 (incl GST) per year

$OR 35.068c (excl GST) / 38.60c (incl GST) per day

Electricity

Concession card not required

To register for the Life Support Rebate:

1.Contact us on 1300 658 519 to request a Medical Confirmation Form.

2.Ask your doctor to sign the form and confirm that you need the equipment.

3.Send the completed form to us via: email: customerservice@discoverenergy.com.au post: PO Box 665 North Sydney NSW 2059

Visit the ACT Government’s Life Support Rebate page. You can check your eligibility while you’re there.